Contact information

Effective Date: 12 December 2024

At Chitra Vichar, we are committed to providing prompt, professional, and reliable customer support. If you have any questions regarding your order, shipping, returns, exchanges, refunds, products, payments, or any other enquiry related to our Website, our Customer Support Team is available to assist you.

1. Business Information

Business Name: Chitra Vichar
Website: www.chitravichar.in
Customer Support Email: customersupport@chitravichar.in
Customer Support Phone: +91 7033185594

2. Customer Support Hours

Monday to Saturday
10:00 AM – 7:00 PM (Indian Standard Time)

Our Customer Support Team remains closed on Sundays and notified public holidays. Any queries received outside business hours will be addressed on the next business day.

3. How to Contact Us

Customers may contact us regarding:

• Order Status
• Shipping & Delivery
• Returns & Exchanges
• Refund Requests
• Damaged or Incorrect Products
• Payment Related Queries
• Product Information
• General Customer Support

For faster assistance, kindly include your Order Number, Full Name, Registered Email Address and Registered Mobile Number while contacting us.

4. Reporting Delivery Issues

If you receive a damaged, defective, incorrect or incomplete order, please notify Chitra Vichar within 5 days from the date of delivery.

To facilitate verification, kindly provide:

• Order Number
• Clear photographs of the product
• Photographs of the shipping package
• A clear, continuous and uninterrupted unboxing video recorded from the moment the sealed package is opened until the product is fully visible.

Failure to provide sufficient supporting evidence may affect our ability to process your request.

5. Response Time

Our Customer Support Team aims to acknowledge customer enquiries within 24–48 business hours. Resolution time may vary depending upon the nature of the enquiry and verification requirements.

6. Official Communication

All official communications relating to orders, refunds, exchanges, deliveries and customer support will be made only through our official email address or authorised customer support number.

Chitra Vichar will never request your OTP, UPI PIN, CVV, passwords or other confidential banking information.

7. Customer Responsibilities

Customers are requested to provide accurate information while contacting our support team and retain invoices, order confirmations, original packaging and product tags until they are fully satisfied with their purchase.

8. Governing Law

This Contact Information page shall be governed by the laws of India. Any disputes arising in connection with customer support services shall be subject to the exclusive jurisdiction of the competent courts at New Delhi, India.