Terms of service

Effective Date: 12 December 2024

Welcome to Chitra Vichar. These Terms of Service govern your access to and use of www.chitravichar.in, including all purchases made through the Website. By accessing, browsing or placing an order, you agree to be legally bound by these Terms.

1. Definitions

'Company', 'we', 'our' and 'us' refer to Chitra Vichar. 'Customer', 'User' and 'you' refer to any individual accessing or purchasing through the Website.

2. Eligibility

You must be at least 18 years of age or use the Website under the supervision of a parent or legal guardian. You represent that all information provided is accurate and complete.

3. Orders

All orders are subject to acceptance, payment verification and product availability. Chitra Vichar reserves the right to refuse, cancel or limit any order due to pricing errors, stock issues, suspected fraud or violation of these Terms.

4. Product Information

We make every effort to accurately display products. Minor variations in colour, print placement, stitching or texture due to photography, lighting or screen settings are normal and shall not be treated as defects.

5. Pricing & Payments

All prices are displayed in Indian Rupees (INR). Prices may change without notice. Payments are processed securely through authorised payment gateways. Chitra Vichar does not store sensitive payment credentials.

6. Shipping

Shipping, dispatch and delivery are governed by the Shipping Policy available on the Website.

7. Returns & Refunds

Returns, exchanges and refunds are governed exclusively by the Refund, Return & Exchange Policy published on the Website.

8. User Responsibilities

Customers agree to provide accurate information, maintain the confidentiality of account details and use the Website only for lawful purposes.

9. Intellectual Property

All logos, trademarks, designs, graphics, text, photographs, product images and Website content are the exclusive property of Chitra Vichar or its licensors. No content may be copied, reproduced, distributed or used without prior written permission.

10. Prohibited Activities

Users shall not misuse the Website, attempt unauthorised access, upload malicious code, commit fraud, infringe intellectual property rights or interfere with Website operations.

11. Third-Party Services

The Website may contain links to third-party websites, courier services and payment providers. Chitra Vichar is not responsible for their content or practices.

12. Disclaimer

The Website and products are provided on an 'as is' and 'as available' basis. We do not guarantee uninterrupted access or error-free operation.

13. Limitation of Liability

To the fullest extent permitted by law, Chitra Vichar shall not be liable for indirect, incidental or consequential losses. Liability shall not exceed the amount paid for the relevant order.

14. Force Majeure

Chitra Vichar shall not be responsible for delays or failures caused by events beyond reasonable control, including natural disasters, strikes, government restrictions or transportation disruptions.