Privacy policy

Effective Date: 12 December 2024

At Chitra Vichar, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store and protect your information when you visit or make a purchase from www.chitravichar.in.

1. Information We Collect

We may collect your name, email address, phone number, billing and shipping address, order history, customer support communications, and technical information such as IP address, browser type, device information, cookies and browsing activity.

2. How We Use Your Information

Information is used to process orders, arrange deliveries, provide customer support, improve our Website, communicate order updates, prevent fraud, comply with legal obligations and enhance customer experience.

3. Payment Information

Payments are securely processed through authorised third-party payment gateways. Chitra Vichar does not store debit card numbers, credit card details, CVV, UPI PINs or internet banking credentials.

4. Cookies

Our Website uses cookies to improve functionality, remember preferences, analyse Website traffic and enhance user experience. You may manage cookies through your browser settings, although disabling cookies may affect Website functionality.

5. Sharing of Information

We do not sell or rent personal information. Information may be shared only with logistics partners, payment processors, technology providers, professional advisers or government authorities where required by law.

6. Data Security

Reasonable technical and organisational safeguards are implemented to protect personal information against unauthorised access, disclosure, alteration or misuse. However, no internet transmission can be guaranteed completely secure.

7. Data Retention

Personal information is retained only for as long as necessary to fulfil business, contractual and legal obligations and is securely deleted or anonymised when no longer required.

8. Your Rights

Subject to applicable law, you may request access, correction, updating or deletion of your personal information by contacting our customer support team.

9. Third-Party Websites

Our Website may contain links to third-party websites. Chitra Vichar is not responsible for their content, security or privacy practices. Users should review their respective privacy policies.

10. Children's Privacy

Our Website is intended for persons legally capable of entering into binding contracts. We do not knowingly collect personal information from children without appropriate consent.

11. Marketing Communications

With your consent or where permitted by law, we may send promotional communications. You may opt out at any time using the unsubscribe option or by contacting us.