Shipping policy

Effective Date: 12 December 2024

Introduction

Welcome to Chitra Vichar. This Shipping Policy governs the processing, dispatch, shipment and delivery of all orders placed through www.chitravichar.in (the “Website”). By placing an order, you acknowledge that you have read and agreed to this Policy.

1. Order Acceptance & Processing

All orders are subject to payment verification, acceptance and product availability. Orders are generally processed and dispatched within 24 business hours of successful payment confirmation. Orders placed on Sundays, public holidays, during promotional campaigns, or in exceptional circumstances may require additional processing time. Chitra Vichar reserves the right to refuse, cancel or delay any order in cases of suspected fraud, pricing errors, inventory issues or payment verification failures.

2. Shipping & Delivery

Chitra Vichar currently delivers across India through trusted logistics partners. Estimated delivery timelines vary depending on the customer's location, courier partner and operational conditions. Most domestic orders are delivered within 3–7 business days from the date of dispatch. These timelines are estimates only and are not guaranteed.

3. Shipping Charges

Shipping charges, where applicable, will be displayed during checkout before payment. Free Shipping shall apply only where expressly mentioned on the Website or during promotional campaigns.

4. Order Confirmation & Tracking

After successful payment an order confirmation is sent to the registered email. Once dispatched, tracking details are shared by email and/or SMS so customers can monitor delivery.

5. Customer Responsibilities

Customers must provide accurate billing, shipping and contact details. Chitra Vichar is not responsible for delays, failed deliveries or additional charges arising from incorrect information supplied by the customer.

6. Failed Delivery

If delivery fails because of an incorrect address, customer unavailability, refusal to accept delivery or failure to coordinate with the courier partner, the shipment may be returned. Any re-dispatch charges shall be borne by the customer.

7. Damaged or Tampered Packages

Customers should inspect the package immediately upon delivery and record a clear, continuous and uninterrupted unboxing video from the sealed package until the product is fully visible. The unboxing video is mandatory for claims relating to damaged, defective, incorrect, missing or tampered products. Claims should be reported within 5 days from delivery with photographs of the product, packaging and the complete unboxing video. Failure to provide the required evidence may result in rejection of the claim where verification is not reasonably possible.

8. Delays Beyond Our Control

Chitra Vichar shall not be liable for delays caused by natural disasters, severe weather, government restrictions, strikes, transport disruptions, technical failures, public holidays, force majeure events or delays attributable to third-party logistics providers.

9. Ownership & Risk

Ownership and risk in the products pass to the customer upon successful delivery at the address provided during checkout.

10. Policy Updates

Chitra Vichar reserves the right to amend this Shipping Policy to reflect changes in legal requirements or business operations. Any revised version becomes effective upon publication on the Website.

11. Contact Information

Chitra Vichar
Website: www.chitravichar.in
Customer Support Email: customersupport@chitravichar.in
Customer Support Phone: +91 7033185594
Customer Support Hours: Monday–Saturday, 10:00 AM–7:00 PM IST.