Refund policy

Effective Date: 12 December 2024

At Chitra Vichar, customer satisfaction is important to us. Every product is carefully inspected before dispatch. This Policy explains the conditions under which refunds, returns, replacements and exchanges are available for purchases made through www.chitravichar.in.

1. Return & Exchange Window

Requests must be raised within 5 (Five) days from the date of delivery. Requests received after this period shall not be accepted.

2. Eligible Reasons

Returns, refunds, replacements or exchanges may be requested only where: (a) the product is damaged in transit; (b) there is a manufacturing defect; (c) an incorrect product is delivered; (d) an incorrect size was shipped by Chitra Vichar; or (e) the customer ordered an incorrect size and requests a one-time size exchange.

3. Mandatory Unboxing Video

A clear, continuous and uninterrupted unboxing video recorded from the moment the sealed package is opened until the product is fully visible is mandatory for every claim. The video must show the unopened parcel, shipping label, opening process and condition of the product. Failure to provide the required video may result in rejection of the claim where verification is not reasonably possible.

4. Product Condition

Products must be unused, unworn, unwashed, undamaged, free from stains, perfumes or deodorants and returned with all original tags, labels and packaging intact.

5. One-Time Exchange

Only one replacement or exchange is permitted per order/product. Once exchanged or replaced, no further exchange or replacement shall be available except where required by applicable law.

6. Non-Returnable Products

Sale, discounted, promotional and clearance items are not eligible. Products returned after 5 days, used, washed, altered, customised, or without original tags/packaging are also ineligible.

7. Return Shipping

If the claim is approved because of a damaged, defective, incorrect product or incorrect size shipped by Chitra Vichar, return shipping shall be borne by Chitra Vichar. If the customer ordered the wrong size, the customer shall bear return shipping charges.

8. Refunds

Refunds are processed only after receipt and inspection of the returned product. Approved refunds are issued to the original payment method within approximately 7–10 business days. Original shipping charges, where applicable, are non-refundable unless the error is attributable to Chitra Vichar.

9. Replacements

Approved replacements are dispatched after inspection of the returned item. If the requested size or product is unavailable, Chitra Vichar may offer an equivalent product or process a refund.

10. How to Request

Email customersupport@chitravichar.in within 5 days of delivery. Include the Order Number, customer name, registered email, mobile number, reason for the request, photographs of the product and packaging, and the mandatory uninterrupted unboxing video.

11. Inspection

All returns are inspected by our Quality Assurance Team. Approval depends on compliance with this Policy and verification of the evidence submitted.

12. Colour Disclaimer

Minor variations in colour, texture, print placement or stitching caused by photography, lighting or display settings are not manufacturing defects and do not qualify for return or refund.

13. Fraud Prevention

Chitra Vichar reserves the right to reject fraudulent or abusive claims, claims without sufficient evidence, or claims where the returned product differs from the original shipment.

14. Limitation of Liability

Liability under this Policy is limited to replacement, exchange or refund of the affected product as determined by Chitra Vichar in accordance with this Policy and applicable law.